The internet has taken on a life of its own. It’s a whole other world where people shop, communicate, watch films, games and so much more. With the internet being a constantly evolving and growing world, applications are the DNA that gives it life. Because of the internet’s rapid expansion, app development companies are vital to the business market.
Mobile applications have changed the way businesses engage their customers. More than 80% of consumers use a smartphone. There’s a mobile app for nearly everything. From booking hotels, flights, renting a car, making hotel reservations, shopping, and paying bills online, if you need a service, there’s likely an app for it.
If your business does not currently have a mobile marketing strategy, then you need to get cracking on finding the right mobile application developer for your company. Developing an Android or iOS app to enhance your customers’ user experience should be high on your list of priorities. Having a mobile app can do wonders for your business all across the board.
Decrease Marketing Costs and Boost Profits
It doesn’t matter if your business is virtual or completely offline; having a mobile app should be a part of your marketing strategy. Companies will expend huge amounts of budgets for paper promotions—posters, flyers, brochures. An app development company in Detroit will save your company a lot of money in the long run by building an efficient app.
Happy customers equal sales. By increasing customer satisfaction through creating a pleasant user experience, you will increase sales.
Peerbits gives a great example of how a house cleaning service can stand out from its competitors by having an app in the mobile app store. Users will be drawn to the attractive icon in the app store. Increase visitors’ interest in your company by advertising your services, deals, and special offers on your app.
Increase Company Visibility
In an age where smartphones are glued to everyone’s hand, having a mobile app for your company is just smart business. With a mobile app, users can set their notifications to alert them whenever your business posts new information. And when browsers looking for your services come across your app in their phone’s app store and takes a look at the reviews and your company’s responses to those reviews, you’re becoming more visible to new visitors.
Increase Customer Satisfaction
Another thing an application development company can do for your business is to increase your customers’ satisfaction. It’s one thing to have a good-looking app. It’s quite another to have a good-looking app that is functional, easy to use and easy to provide and receive feedback from the company. Having a mobile app allows businesses to connect directly to their customer base. It allows close relationships to blossom between your company and users. Being easily accessible to your customer base is a way to build customer loyalty. You can offer a rewards points program to users, which keeps customers coming back.
Increases Connection to Customers
A Salesforce study found that 70% of consumers purchasing decisions are heavily influenced by how they believe they are being treated. That especially includes the ease of use of a company’s mobile app, how easily accessible the information they need is, and whether or not everything is transparent. The study also found that “45% of customers will abandon an online transaction if they cannot easily find an answer to their question.” The top mobile app development companies will ensure that your mobile app provides a clear FAQ page that guides users each step of the way to ensure all information is transparent and easily accessed.
The Salesforce study also found that “64% of consumers expect companies to respond in real time.” With a mobile app, you will always reachable. Being able to ask questions or voice concerns via a mobile app and receiving a response almost immediately, is one of the qualities that will keep customers coming back. Customers appreciate being able to talk in real time, especially while they are on the move.
Increase Customer Convenience
A mobile app will allow customers the convenience of on-demand access to information and solutions to problems. Brands like Sephora allow customers to shop online as well as check the store nearest their location for product inventory. Barnes & Noble allows customers to make a purchase via their app and pick up merchandise in-store. There are many ways to increase convenience for customers. The goal is to keep customers using the app by providing an added value to the user.
Encourage Customer Feedback
When you encourage your existing customers to provide feedback, it gives them a sense that you aren’t treating them like they are just another number. Whether they are providing positive feedback or negative or even suggesting a few changes or improvements, customer feedback is important to your business.
Build Reputation and Brand Recognition
An app development company in Detroit can design a visually stunning products that will make an impact. The artful design will make a statement about your company. Though it may take time for a brand to become famous, having an app that stands out from the competition is crucial to being recognized and building a reputation for a stellar design and a great user experience.
To achieve this, the mobile app design team will devise a strategy to create a memorable and recognizable brand. The mobile app developer you choose will identify your target audience and create a strategy that will attract consumers looking for your services as well as your existing customer base.
With more and more consumers needing information and services on the go, having your mobile app in the palm of their hands is crucial. Mobile apps exist to make the user’s life easier, to enhance their quality of life. That means you need to find the best mobile app development company in Detroit. App developers are not all the same. Look for a mobile app developer who has longevity and experience.
Call KitelyTech on (800) 274 2908 today for more information.