# KitelyTech

> KitelyTech (KitelyTech, Inc.) is a Detroit-based custom software, AI, and cloud engineering consultancy founded in 2009. It builds custom applications, AI and agentic systems, data platforms, and cloud infrastructure, delivered through Katalyst, its own delivery methodology with three paths: Launchpad (fixed-scope AI audits and setup), Enable (AI training), and Custom (fully engineered builds).

KitelyTech is vendor- and platform-agnostic: technology is selected for the problem rather than the logo. Every engagement starts with a scoping conversation with the senior engineers who will do the work, and the same senior team delivers all three Katalyst paths. Security, compliance, and governance are built into every engagement rather than sold as a separate phase. A full-text version of this site's key content is at https://kitelytech.com/llms-full.txt.

**Key facts**

- Legal name: KitelyTech, Inc.
- Founded: 2009 (17+ years building custom software from the ground up)
- Headquarters: 695 Howard St, Detroit, MI 48226, United States
- Other listed locations: Atlanta, GA; Austin, TX; Charlotte, NC; Chicago, IL; Miami, FL; New York, NY; Phoenix, AZ; Telluride, CO; Washington, DC
- Contact: (800) 274-2908, support@kitelytech.com, https://kitelytech.com/contact
- Clutch rating: 4.9 out of 5 from 23 verified reviews (https://clutch.co/profile/kitelytech), as of October 2026
- Tagline: "Get it right the first time."
- Platform stance: vendor- and platform-agnostic; builds on Azure, AWS, Google Cloud, or a combination, and selects AI platforms to fit the requirement
- Delivery methodology: Katalyst, with three paths delivered by the same senior team: Katalyst Launchpad™ (fixed-scope AI audits and setup), Katalyst Enable™ (AI training), Katalyst Custom™ (fully engineered builds). The three names are trademarks of KitelyTech.
- Launchpad pricing model: fixed price for a defined scope, set during scoping and held once work begins. Deliverables are listed on each service page. There is no public price list; every engagement starts with a scoping conversation.
- Launchpad timelines (each confirmed in scoping): Copilot Readiness Audit, 3 weeks; AI Security Audit, 2 weeks; AI Cost & Performance Audit, 1 to 2 weeks; Code & Platform Audit, varies by system complexity; Configure services (Agent Setup, Business AI Assistant Configuration, Data Integration & Structuring, Multi-Agent Orchestration), set per engagement during scoping.
- Launchpad rule: Configure work built on top of an existing tool (self-built or from a prior vendor) starts with an Assess audit.
- Regulated work: when HIPAA, PCI, CMMC, or an equivalent regime applies, a compliance specialist joins scoping before the final price is set.
- Custom path: Forecast (early budget range), then Blueprint (validated scope and priced roadmap), then Build (governed execution).
- Service categories: AI & Agentic Systems; Custom Software & Platform Engineering; Data & Analytics; Cloud & DevOps; Security, Compliance & Governance
- Industries: automotive; aviation and aerospace; construction and skilled trades; education (K-12 and higher ed); energy and utilities; financial services and insurance; government and public sector; healthcare; legal; logistics and transportation; manufacturing and engineering; media and entertainment; retail and consumer
- Case studies: 64 published, all anonymized (clients identified by type, not name)

## Katalyst Delivery Methodology

- [Katalyst Overview](https://kitelytech.com/katalyst/katalyst-overview): How the three Katalyst paths work and who each fits. Launchpad is smaller in scope than Custom, not lower in seniority, and clients can move between paths.
- [Katalyst Launchpad™](https://kitelytech.com/katalyst/launchpad/overview): Fixed-scope, fast-turnaround AI audits (Assess) and AI setup (Configure), with deliverables, timeline, and a fixed price agreed before work starts.
- [Launchpad Assess](https://kitelytech.com/katalyst/launchpad/assess/overview): The four diagnostic audits, run before anything new is built on an existing AI tool or environment.
- [Copilot Readiness Audit](https://kitelytech.com/katalyst/launchpad/assess/copilot-readiness-audit): Scans SharePoint, OneDrive, and Teams for overshared content before Microsoft 365 Copilot goes live, then delivers a risk classification, remediation roadmap, and deployment readiness report. 3 weeks.
- [AI Security Audit](https://kitelytech.com/katalyst/launchpad/assess/ai-security-audit): Credential exposure scanning, AI tool and agent permission review, and shadow AI discovery, in one findings report. Bounded to AI exposure; not a full security audit or penetration test. 2 weeks.
- [AI Cost & Performance Audit](https://kitelytech.com/katalyst/launchpad/assess/ai-cost-performance-audit): Token-level review of AI applications a client built or commissioned: what reaches the model, cost per call and per month, and waste such as oversized context or an oversized model. Does not cover chat-product license spend. 1 to 2 weeks.
- [Code & Platform Audit](https://kitelytech.com/katalyst/launchpad/assess/code-platform-audit): Architecture, code quality, and security review of one existing AI tool, agent, or system (including one built by a prior vendor), ending in a recommendation to remediate, rebuild, or go fully custom. Timeline varies by complexity.
- [Launchpad Configure](https://kitelytech.com/katalyst/launchpad/configure/overview): Fixed-scope AI implementation: agent setup, business assistant workspaces, data integration, and multi-agent orchestration, with guardrails and governance built in.
- [Agent Setup](https://kitelytech.com/katalyst/launchpad/configure/agent-setup): Designs, builds, and deploys one production AI agent: platform selection, guardrails, one integration, and testing against client-provided scenarios and failure modes.
- [Business AI Assistant Configuration](https://kitelytech.com/katalyst/launchpad/configure/business-ai-assistant-configuration): Governed setup of a business AI workspace: single sign-on, custom assistants, workspace governance, and admin training. Prompt-content risk is handled through policy and training, not software.
- [Data Integration & Structuring](https://kitelytech.com/katalyst/launchpad/configure/data-integration-structuring): Prepares one data source for AI use: cleaning, RAG setup on a standard managed vector stack, integration into an agent, and validation against the client's real questions. Priced per source.
- [Multi-Agent Orchestration](https://kitelytech.com/katalyst/launchpad/configure/multi-agent-orchestration): A coordinator agent plus two to four specialist agents on one workflow, with state management, fallback handling, sandbox test runs before go-live, and admin guides at handoff.
- [Katalyst Enable™](https://kitelytech.com/katalyst/enable/overview): Standalone AI training in four pathways that builds AI literacy, reduces shadow AI risk, and surfaces real use cases. Often the starting point for organizations unsure where AI fits.
- [Foundations: Core AI Essentials](https://kitelytech.com/katalyst/enable/foundations-core-ai-essentials): Organization-wide basics: AI vocabulary, prompt and context engineering, everyday productivity with generative AI tools, and responsible use.
- [Acceleration: Functional AI Applications](https://kitelytech.com/katalyst/enable/acceleration-functional-ai-applications): Role- and department-specific training, including Microsoft 365 Copilot, Gemini in Google Workspace, agentic automation, analytics, department tracks, and four industry tracks.
- [Engineering: AI Systems & Platforms](https://kitelytech.com/katalyst/enable/engineering-ai-systems-platforms): Hands-on training for engineering teams: AI architecture, RAG, building agents, platform selection, AIOps, AI security, and FinOps.
- [Leadership: AI Strategy & Governance](https://kitelytech.com/katalyst/enable/leadership-ai-strategy-governance): Executive training on AI opportunity, risk, governance frameworks, and roadmap, including a Chief AI Officer program.
- [Katalyst Custom™](https://kitelytech.com/katalyst/custom/overview): The fully engineered, validated build process for custom software and high-compliance AI, including private LLM deployments, run through Forecast, Blueprint, and Build.
- [Forecast](https://kitelytech.com/katalyst/custom/forecast): A structured, defensible budget range for initiatives that need real numbers before full validation.
- [Blueprint](https://kitelytech.com/katalyst/custom/blueprint): Validation before code: stakeholder interviews and system audits confirm what to build and why, ending in a documented, priced roadmap.
- [Build](https://kitelytech.com/katalyst/custom/build): Governed execution of a validated Blueprint roadmap, with security, compliance, and operational readiness built in from day one.

## Services: AI & Agentic Systems

- [AI & Agentic Systems](https://kitelytech.com/services/service/ai-agentic-systems): KitelyTech's AI category, from one correctly configured tool (Launchpad) to fully custom, governed AI infrastructure (Custom). Its two sub-areas are [Generative & Agentic AI](https://kitelytech.com/services/service/generative-agentic-ai) (tools that create, act, and automate) and [Applied AI & Governance](https://kitelytech.com/services/service/applied-ai-governance) (vision, language, prediction, custom models, and production governance).
- [AI Consulting & Integration](https://kitelytech.com/services/service/ai-consulting-integration): Decides where AI genuinely belongs in a business (prioritized use-case map, platform recommendation, pilot plan) and wires it into existing systems.
- [Generative AI](https://kitelytech.com/services/service/generative-ai): Applications that draft, summarize, and generate, including generation built into existing products and private-environment deployments for sensitive material.
- [AI Agents & Agentic Workflows](https://kitelytech.com/services/service/ai-agents-agentic-workflows): Custom agents that take a task, work across connected tools and data, and return a result a person can check. Multi-step, cross-department process automation with human checkpoints is covered on the companion page [Agentic Workflow Automation](https://kitelytech.com/services/service/agentic-workflow-automation). Fixed-scope versions are Launchpad Agent Setup and Multi-Agent Orchestration.
- [Retrieval-Augmented Generation & Secure Knowledge Retrieval](https://kitelytech.com/services/service/retrieval-augmented-generation-secure-knowledge-retrieval): Natural-language answers over internal documents, with access-aware retrieval and source citations. A single source on a standard stack is Launchpad Data Integration & Structuring; multi-source production systems are custom.
- [Computer Vision](https://kitelytech.com/services/service/computer-vision): Systems that read images and video: visual inspection and defect detection, object counting and tracking, and document vision.
- [Natural Language Processing](https://kitelytech.com/services/service/natural-language-processing): Systems that read and classify text at scale: extraction from contracts and forms, routing of documents and tickets, and document intelligence across archives.
- [Predictive Analytics](https://kitelytech.com/services/service/predictive-analytics): Production models that forecast and flag: demand and capacity, predictive maintenance, and anomaly and fraud detection, with honest error bars.
- [Custom ML Models](https://kitelytech.com/services/service/custom-ml-models): Machine learning models trained on an organization's own data when off-the-shelf models fall short, from feasibility through deployment and drift monitoring.

## Services: Custom Software & Platform Engineering

- [Custom Software & Platform Engineering](https://kitelytech.com/services/service/custom-software-platform-engineering): Ground-up web, mobile, and enterprise applications, KitelyTech's original discipline, built by one team that understands how every layer connects. Delivered through Katalyst Custom.
- [Web & SaaS Applications](https://kitelytech.com/services/service/web-saas-applications): Customer and partner portals, multi-tenant SaaS products, internal platforms, APIs and integrations, and modernization of aging web applications.
- [Mobile App Development](https://kitelytech.com/services/service/mobile-app-development): Native iOS and Android or cross-platform apps, including the backend, APIs, offline-first behavior, and release pipelines.
- [Custom ERPs & Enterprise Systems](https://kitelytech.com/services/service/custom-erps-enterprise-systems): Ground-up ERPs and operational systems (orders, inventory, production, scheduling) for organizations where off-the-shelf platforms fit badly.
- [Digital Commerce](https://kitelytech.com/services/service/digital-commerce): Custom storefronts, catalog and pricing engines, payment integration, order management and fulfillment, and B2B commerce.
- [Marketing Websites](https://kitelytech.com/services/service/marketing-websites): Marketing sites built for human visitors and AI answer engines, with SEO, answer-engine optimization, and structured data included in the build.
- [UI/UX Design & Strategy](https://kitelytech.com/services/service/ui-ux-design-strategy): User research, flows, interface design, design systems, and clickable prototypes, inside a build or as standalone design work.
- [Immersive & AR/VR Solutions](https://kitelytech.com/services/service/immersive-ar-vr-solutions): Augmented, virtual, and mixed reality: training simulations, product experiences, venue installations, and XR platforms built in Unreal Engine and Unity.
- [Blockchain & Web3 Development](https://kitelytech.com/services/service/blockchain-web3-development): Smart contracts and contract audits, distributed ledger architecture, and Web3 integrations, with a plain recommendation when a conventional database fits better.

## Services: Data & Analytics

- [Data & Analytics](https://kitelytech.com/services/service/data-analytics): Turning data an organization already has into something people can use, governed and secured from the start.
- [Data Platform & Engineering](https://kitelytech.com/services/service/data-platform-engineering): Pipelines, warehouses, and lakes that move data reliably, with quality checks built into the pipeline. Preparing one source for one AI agent is the narrower Launchpad Data Integration & Structuring service.
- [Data Science & Applied Modeling](https://kitelytech.com/services/service/data-science-applied-modeling): Statistical analysis, segmentation, scoring, and experimentation that answer specific business questions. Production forecasting and detection models sit under Predictive Analytics.
- [Analytics & Visualization](https://kitelytech.com/services/service/analytics-visualization): Operational dashboards, executive reporting, and self-serve analytics on a governed data model.

## Services: Cloud & DevOps

- [Cloud & DevOps](https://kitelytech.com/services/service/cloud-devops): Infrastructure on Azure, AWS, Google Cloud, or a combination: cloud environments, delivery pipelines, containers, and infrastructure security.
- [Multi-Cloud Infrastructure](https://kitelytech.com/services/service/multi-cloud-infrastructure): Cloud architecture and landing zones, migrations from on-premises or between clouds, cost architecture, and resilience.
- [CI/CD Pipelines & DevOps Consulting](https://kitelytech.com/services/service/ci-cd-pipelines-devops-consulting): Pipeline design, infrastructure as code, environment management, and delivery-practice consulting for in-house teams.
- [Container Orchestration](https://kitelytech.com/services/service/container-orchestration): Kubernetes and Docker: cluster design, containerizing existing applications, autoscaling and recovery, and deployment and rollback workflows.

## Services: Security, Compliance & Governance

- [Security, Compliance & Governance](https://kitelytech.com/services/service/security-compliance-governance): The hub for how security and governance are built into every engagement, through five delivery principles. It spans the three layers below; the fixed-scope entry point is the Launchpad AI Security Audit.
- [Security & Compliance](https://kitelytech.com/services/service/security-compliance): The cloud infrastructure layer: identity and access, network segmentation, compliance controls mapped to SOC 2, HIPAA, and similar frameworks, and audit readiness. Part of Cloud & DevOps.
- [Data Governance & Security](https://kitelytech.com/services/service/data-governance-security): The data layer: classification, access design, ownership and retention rules, and audit trails across the data estate. Part of Data & Analytics.
- [AI Governance, Security & Model Monitoring](https://kitelytech.com/services/service/ai-governance-security-model-monitoring): The AI layer: governance frameworks, security controls, production model monitoring, and private LLM deployments. Part of Applied AI & Governance.

## Industries

- [Industries Overview](https://kitelytech.com/industries/industries): What KitelyTech builds for each sector and which compliance or operational risks shape the work. Services are not industry-specific.
- [Automotive](https://kitelytech.com/industries/industry-item/automotive): Real-time sales and operations reporting, dealer and supplier data integration, AI-assisted customer service, and supply chain analytics.
- [Aviation & Aerospace](https://kitelytech.com/industries/industry-item/aviation-aerospace): Technical documentation, compliance tracking, and secure data platforms built around FAA oversight and ITAR export controls.
- [Construction & Skilled Trades](https://kitelytech.com/industries/industry-item/construction-skilled-trades): Bidding and estimating, AI-assisted blueprint takeoff, job costing, change order capture, and field-to-office apps.
- [Education (K-12 & Higher Ed)](https://kitelytech.com/industries/industry-item/education-k-12-higher-ed): Administrative automation, staff knowledge retrieval, and reporting that respect FERPA rules on student records.
- [Energy & Utilities](https://kitelytech.com/industries/industry-item/ai-custom-software-for-energy-utilities): Grid monitoring, compliance reporting, and predictive maintenance for regulated, safety-critical operational technology environments.
- [Financial Services & Insurance](https://kitelytech.com/industries/industry-item/financial-services-insurance): Claims and underwriting automation, deal and document review, fraud detection support, and audit-trailed customer service, engineered around GLBA and SOC 2 expectations.
- [Government & Public Sector](https://kitelytech.com/industries/industry-item/government-public-sector): Emergency management, constituent services, and records modernization built for FedRAMP and CMMC accreditation.
- [Healthcare](https://kitelytech.com/industries/industry-item/healthcare): Clinical documentation support, intake and scheduling automation, secure knowledge retrieval across EHR systems, and claims workflows for PHI-sensitive work.
- [Legal](https://kitelytech.com/industries/industry-item/legal): Private-environment drafting, contract analysis, knowledge management across case files, and e-discovery support.
- [Logistics & Transportation](https://kitelytech.com/industries/industry-item/logistics-transportation): Dispatch, driver tracking, shipment visibility, and automated hours-of-service compliance reporting.
- [Manufacturing & Engineering](https://kitelytech.com/industries/industry-item/manufacturing-engineering-services): Production dashboards, predictive maintenance, ERP and workflow automation, and quality pattern detection on PLC, SCADA, and IoT data.
- [Media & Entertainment](https://kitelytech.com/industries/industry-item/media-entertainment): Rights and licensing management, AI-assisted content tagging and metadata, audience analytics, and digital asset management.
- [Retail & Consumer](https://kitelytech.com/industries/industry-item/retail-consumer): Demand forecasting, consent-respecting personalization, customer service automation, and loyalty and customer data platforms.

## Case Studies

- [Case Studies](https://kitelytech.com/case-studies): 64 anonymized case studies (clients identified by type, not name). By sector:
  - Automotive (7): Global Automotive Manufacturer: AI email triage & response agent; European Automotive Manufacturer: Data engineering: real-time sales & inventory reporting architecture; European Automotive Manufacturer: Custom vehicle delivery platform; Automotive Enterprise: Imaging application modernization; Commercial Vehicle Manufacturer: AI NLP agent inside the dealer portal; Global Automotive Manufacturer: AI proactive service-delay notification agent; Automotive Dealer Group: Rebuilt rental portal on .NET and Vue.js
  - Manufacturing & Engineering (5): Manufacturing Company: Custom ERP for a national dealer network; Automotive Manufacturer: Paperless vehicle QA platform; RC Vehicle Manufacturer: Motor output optimization platform; Auto Factory: Centralized request and incident resolution portal; Digital Engineering Provider: AI knowledge & research assistant
  - Aviation & Aerospace (4): Airline: Cloud transformation for aviation operations; Major Airline: Application governance for flight operations, line maintenance, and logistics; Aerospace Manufacturer: AI-enhanced manufacturing execution system; Aircraft Engine Manufacturer: VR training simulator for jet engine assembly
  - Energy & Utilities (4): Energy Technology Company: Real-time consumption monitoring platform; Energy Services Company: HR and safety training platform; Solar Energy Company: Solar deployment and monitoring platform; International Energy and Telecom Provider: Digital workplace with gamification
  - Construction & Skilled Trades (2): Specialty Trade Contractor: Custom operational platform, bid to invoice; Electrical Contractor: Cloud construction management platform with AI blueprint takeoff
  - Logistics & Transportation (1): Petrochemical Transport Company: Custom logistics operations platform
  - Financial Services & Insurance (5): International Insurer: AI claims processing automation; Global Insurer: AI-driven risk report automation; Impact Investment Firm: AI deal-flow automation; Global Insurance Company: ML and NLP contract management modernization; Bank: Machine learning for customer contact timing
  - Healthcare (6): Healthcare Technology Provider: HIPAA-compliant patient file sharing; Healthcare Organization: Machine learning for blood donor discovery; Patient Recruitment Company: HIPAA-compliant clinical trial management platform; Home Healthcare Provider: Scheduling and operations platform for care that travels; Health Insurance Company: Wearable-driven wellness incentive platform; Pharmaceutical Company: Mobile collaboration app for global sales teams
  - Legal (3): Law Firm: GDPR agreement-analysis tool; Business Advisory Firm: Legal claim administration platform; Tax Advisory Service: AI tax law advisory tool
  - Education (K-12 & Higher Ed) (7): K-12 Public School District: Classroom agility & IT support platform; U.S. Research University: CRM platform migration; U.S. Research University: Legacy database remediation; Public University: AI-driven student retention analytics platform; U.S. Research University: Academic citation tracking system; Education Technology Company: Self-paced IT learning platform; Medical Education Company: 3D virtual anatomy learning platform
  - Government & Public Sector (2): Military Training Program: AR and MR vehicle maintenance training; Government Technology Partner: Multi-agency emergency management & family reunification platform
  - Media & Entertainment (5): Comedy Club & Content Producer: Custom streaming platform across web, mobile, and TV; Enterprise Ad-Tech Company: Consumer insights & ad-measurement platform; Entertainment Venture: The country's first virtual reality park; Entertainment Venue: 4D interactive theatre experience; XR Platform Company: Extended reality platform for training and multiplayer worlds
  - Retail & Consumer (2): Consumer IoT Company: Smart package-storage product platform; Consumer Technology Company: Blockchain-secured smartphone operating system
  - Research & Science (2): Space Research Program: AI crater detection for planetary surface dating; Ocean Research Organization: Ocean floor data platform and 3D mapping
  - Professional Services & Cross-Industry (9): Agricultural Producer: Digital workplace for a brand transformation; Real Estate Company: Social intake and support operations on Microsoft Teams; Industrial Products Provider: Customer support AI chatbot; Global Agribusiness Company: Agentic RAG customer support system; SaaS Company: Company knowledge access and retrieval system; Professional Services Provider: AI prospect research agent; Professional Services Provider: AI sales and admin automation; Professional Services Provider: AI content & workflow automation platform; Global Enterprise: Multilingual ML search across SharePoint
- [Full case study write-ups](https://kitelytech.com/llms-full.txt): The problem, what KitelyTech built, related services, and technology stack for every case study above, plus the Katalyst and Insights content in full.

## Insights

- [Insights](https://kitelytech.com/insights): Short articles on patterns from KitelyTech engagements: what disciplined scoping catches before code is written.
- [One User Type, Five Real Users](https://kitelytech.com/insights/one-user-type-five-real-users): An accounting firm's client portal, designed for a single "user," that Blueprint interviews showed was five people with different documents, rights, and approvals.
- [The Workaround Nobody Remembers Building](https://kitelytech.com/insights/the-workaround-nobody-remembers-building): A K-12 integration that uncovered a years-old reporting script leaving FERPA-protected records on an unsecured network share.
- [What a Simple Data Migration Usually Hides](https://kitelytech.com/insights/what-a-simple-data-migration-usually-hides): A dealership group's inventory migration that surfaced seven undocumented downstream systems and a status code meaning different things at different locations.

## Company

- [Home](https://kitelytech.com/): Overview of KitelyTech's services, the three Katalyst paths, and the industries it serves.
- [About KitelyTech](https://kitelytech.com/company/about): Company background: founded in 2009, headquartered in Detroit, and built on custom software and mobile engineering before AI.
- [Services Overview](https://kitelytech.com/services/overview): All five service categories on one page.
- [Office Locations](https://kitelytech.com/company/locations): The Detroit headquarters and the other cities KitelyTech lists.
- [Careers](https://kitelytech.com/company/careers): What working at KitelyTech looks like: senior-level engineering across custom software, AI, data, and cloud.
- [Contact](https://kitelytech.com/contact): Start a scoping conversation, with the option to request a mutual NDA before the introductory call.

## Optional

- [Privacy Policy](https://kitelytech.com/legal/privacy-policy): How KitelyTech collects, uses, and protects information from site visitors and clients.
- [Terms of Use](https://kitelytech.com/legal/terms-of-use): Terms governing use of kitelytech.com and KitelyTech's services.
- [Accessibility Statement](https://kitelytech.com/legal/accessibility): The accessibility standard the site works to, known limitations, and how to request assistance.
- [Cookie Policy](https://kitelytech.com/legal/cookie-policy): The cookies kitelytech.com uses and how consent is managed.