With ChatGPT taking the business world by storm, it is in your best interest to learn how to use it to support your business. Many businesses are finding new ways to use ChatGPT, and you could fall behind if you don’t. Here is everything that you need to know about how to use ChatGPT in business.
Define Your Use Case
If you want to leverage AI in your business, start by defining your use case.
How do you want to use AI to support your business? What do you want to get out of it?
Knowing the answer to these questions can help you define how you want ChatGPT to support your business.
In some cases, companies use it as a Chatbot to expand their customer service offerings. In other cases, they use it as a virtual assistant for all of the staff to increase productivity. Other companies use it to do research on business-related topics and compile information quickly. You can use ChatGPT for just about anything; it's just a matter of making it work and providing value to your staff or customers
Test Before You Commit
It is important that you test your use case for ChatGPT on a small scale before committing to it. This is because you need to know if it will work the way that you want it to, and it can take time to figure out the best process for your needs. Here are a few tips to help with the testing phase of this project.
Start With One or Two Employees
Start with just one or two staff members. Such a small test group is not enough to make a decision on whether or not you want to commit to it, but it is a way to develop policies and procedures without interrupting the greater operations of the business.
Document Everything
As you go through testing, document everything. All of the documentation will help you with process planning and creating use policies. This is also when you can develop performance metrics that you want to track for users.
Make sure that you deploy KPI tracking systems ahead of a larger implementation. Give yourself enough time to have the system in place and to gather baseline data regarding performance. Later, you can compare performance measurements to see if ChatGPT is making a difference.
Plan Scenarios
Test your use case for ChatGPT by planning different scenarios. For example, if you use ChatGPT as a customer service chatbot, plan different situations from the customers’ point of view. Then, run them through ChatGPT to see how it performs. If it can consistently handle situations in ways that you want it to, then it may be a good use case in your business.
Formalize Policies and Procedures
Take a minute to come up with formal policies and procedures regarding the use of ChatGPT in your business. It is capable of doing many things, and you want to have policies in place so that users understand what is and is not allowed.
Any processes that relate to using ChatGPT should be formalized as well. That way, everyone knows exactly how you expect it to be used. It is also helpful for training new staff members on the process.
Expand the User Group
A successful test in a small group means that you should have things in place to start expanding the user group. Give more staff members access to the system, but do it gradually for the whole company.
As you add more users, track performance changes and use cases that develop. Continue to add users once you are sure the previous group is using it with performance gains. Then, continue to monitor and roll out to more staff members so that you can see performance gains across the company.
Build a Business Advantage with KitelyTech
One of the best ways to ChatGPT to develop a business advantage is to create chatbots and other tools using it. To do this, you may need help from a development company like KitelyTech. We help businesses develop new technologies and resources, including finding ways of putting ChatGPT to use. Call us at (800) 274-2908 to discuss your options.
